How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach on your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We package our products in boxes, which are wrpped in a plastic layer. Each individual product is packaged in bubble wrap while fragile items are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging.
What is the range of locations to which Kalagram ships their products?
Kalagram ships throughout India!
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
What is the estimated delivery time?
1) COD: When we receive an order and the order has been confirmed, the item(s) will be delivered within 3-7 business days.
2) Prepaid: When the order along with its payment is received on the same day, the item(s) will be dispatched on the same day and delivered within 3-5 days.
Customers will be notified through E-mail.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations.
What about the taxes and charges?
The buyer will be solely responsible for the charges and taxes levied on the products as per government policies.
Through which courier services will the shipping be done?
Shipping, in general, is done through Track-On. Tracking number will also be provided for the same.
What are the shipping charges for wholesale orders?
For wholesale items, the shipping charges will be calculated on actual basis depending upon the weight of the package. The shipping charges will be informed by E-mail.
What if my shipping address is changed?
In case of change of shipping address, kindly inform about the updated address at the time of order. Please also provide your active contact number so that the shipping company can reach out to you for delivery related matters.