Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support[at]chokhidhanikalagram[dot]com or call us on our Toll Free Number 1800 120 850 850 within 24 hours of placing the order. No cancellation charges will be levied if you cancel an order prior to 24 hours of placing the order.
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.
Cancellation post shipment:
If you wish to cancel an order after 24 hours of placing the order and when the order has been shipped but has not yet been delivered, please get in touch with our Customer Support team on support[at]chokhidhanikalagram[dot]com. In this case, you will have to bear a nominal charge for the shipment as cancellation fee.
- In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
- Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment and within 24 hours of placing the order, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.